About Us

Our Mission

At Forge Ahead Contact Services (FACS), our unwavering commitment is to elevate businesses through customer service and unparalleled customer engagement. We realize this vision by cultivating a robust corporate ethos that prioritizes teamwork, inclusivity, and forward-thinking, and by delivering tailor-made ...

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AI Enhanced Customer Service with Mastery Services!

Forge Ahead Contact Services (FACS) utilizes Artificial Intelligence (AI) to enhance the customer service experience for others, while preserving a personalized human touch.

Chatbots and Virtual Assistants: Forge Ahead implements AI-powered chatbots and virtual assistants to handle routine and repetitive ...

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We Forge Ahead So Your Business Can Too!

Typical contact centers originated in the early 1960s, containing rows of associates handling communications with customers. Unfortunately, this still acts as the foundation for some contact centers today.

Forge Ahead Contact Services, we're changing the game. Our innovative virtual contact center team will ...

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Contact Us

By Phone, Email, Chat or LinkedIn

Phone Number

(866) 942-6922

Send us an email

[email protected]
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If you have questions regarding any of our services or have inquiries, please complete the form to connect with us! 


  • Confidentiality
  • Data Trust & Safety
  • Customized Approaches
  • Innovative & Adaptive Solutions
  • 25+ Years Experience